A Guide to the Top BPO Companies in New York

Business Process Outsourcing (BPO) has become a major industry in New York City in recent years. The efficient workforce and industry expertise located in NYC have attracted many companies to outsource non-core business functions like accounting, human resources, customer service and technical support. This article provides an overview of some of the top BPO companies currently operating in New York.

some of the key services provided by AWKITS:

Business Branding

• Logo Design – Creation of a custom logo that represents the business identity and values.
• Brand Strategy – Helping clients define their brand message, voice, and positioning in the market.
• Brand Guidelines – Establishing visual and content standards to ensure consistent branding across all marketing materials.
• Stationery Package – Designing business cards, letterhead, envelopes, etc. that align with the new brand.

Pay-Per-Click (PPC) Management

• Campaign Setup – Configuring optimized campaigns on Google Ads and Bing Ads.
• Keyword Research – Identifying relevant search terms related to the business and target customers.
• Ad Copywriting – Creating compelling ad text and landing pages to improve click-through rates.
• Reporting – Regular analytics on campaign performance including leads, sales and ROI.
• Optimization – Testing different ad variations, bids, keywords to maximize ROI.

Search Engine Optimization (SEO)

• On-Page SEO – Optimizing page titles, meta descriptions, headings and content to target keywords.
• Off-Page SEO – Building inbound links and citations to boost domain and page authority.
• Technical SEO – Ensuring site speed, redirects, URL structure supports discoverability.
• Content Marketing – Blog posts, infographics and guides to attract organic traffic.
• Rank Tracking – Monitoring keyword ranking progress over time in Google and other search engines.

Web Development

• Website Design – Creating visually appealing and responsive website designs.
• Website Build – Coding and launching custom websites using content management systems.
• E-Commerce Solutions – Integrating shopping carts and payment gateways for online stores.
• Website Maintenance – Ongoing updates, backups and security patching for existing sites.
• Hosting/Domains – Securing hosting plans, renewing domains and managing technical servers.

Concentrix

One of the largest BPO companies in New York is Concentrix. Founded in 2006, Concentrix has over 165,000 employees globally and provides a wide range of outsourced services including customer care, finance and accounting, and back office support. Some of their major clients include eBay, American Airlines, and T-Mobile. Concentrix operates multiple locations throughout New York City employing over 15,000 people in the state. Their headquarters is located in midtown Manhattan where they focus on managing global client relationships and service delivery. Concentrix stands out for their ability to handle high volume customer support inquiries across many industries.

Teleperformance

Teleperformance is another global leader in outsourced customer experience management that has a significant presence in New York. Founded in 1978, they employ over 340,000 people across 80 countries. In New York, Teleperformance operates six facilities employing over 5,000 people. They provide multilingual support for banking, telecommunications, retail, and tech companies. Notable clients include Apple, Amazon and T-Mobile. Teleperformance prides themselves on their talent development programs and using behavioral analytics to enhance customer engagement. Their New York operations play an important role in serving the large North American markets.

Majorel

Formed through the merger of Bertelsmann’s Arvato and Saham Group’s IT services businesses in 2020, Majorel has quickly become a major BPO player in New York. The company employs over 70,000 people worldwide with over 1,000 based in New York City where they focus on customer experience services. Notable clients include Booking.com, 888, and Uber. Majorel’s New York team provides omni-channel support through voice, email, chat and social media. They also have expertise in technical support, finance and accounting, and human resources outsourcing. Majorel is growing rapidly through strategic acquisitions and investing in AI capabilities to enhance their service offerings.

sitel

Another large global BPO services firm with a sizable New York presence is sitel. Founded in 1987, sitel has over 135,000 employees worldwide producing $2.5 billion in annual revenues. They operate two facilities in New York City employing around 2,500 agents providing support for over 250 brands. Notable clients serviced from their New York operations include AT&T, T-Mobile and Santander Bank. Sitel prides themselves on their emphasis on employee engagement and advocacy. They also aim to evolve their service delivery through investment in platforms like automating workflows using RPA (robotic process automation). Sitel New York represents an important part of their portfolio helping support major North American clients.

KellyConnect

KellyConnect is a subsidiary of workforce solutions provider Kelly Services that focuses specifically on BPO and contact center outsourcing. Founded in 1946, Kelly Services operates in over 30 countries today. KellyConnect employs over 24,000 people globally delivering technical support, customer service, and back office operations. Their New York operations include a large facility in midtown Manhattan staffed by over 500 employees. Notable KellyConnect clients serviced out of New York include Disney, Mastercard, and Wayfair. KellyConnect is known for their talent development programs designed to support career growth for employees. Their New York hub plays a role in supporting major brands across the Northeast region of the U.S.

SYKES

SYKES is another large BPO player with significant operations in New York City. Founded in 1977, SYKES has grown to over 54,000 employees worldwide producing over $1.9 billion in annual revenues. Their New York operations employ around 1,200 people spread across two locations in Manhattan and Brooklyn. Major clients supported include Volvo, Spotify and Hulu. SYKES prides themselves on their ability to deliver exceptional multichannel support across voice, back-office, social media and more. Their New York teams also help large financial and healthcare enterprises. SYKES utilizes their New York workforce to help scale and regionalize support for Eastern U.S. and Canadian markets.

Alorica

Established in 1990, Alorica is a large leader in customer experience outsourcing with over 70,000 employees globally and $2 billion in annual sales. In New York City, Alorica operates two facilities employing around 800 customer service agents and support staff. Notable clients serviced out of their New York operations include Best Buy, Staples and P&G. Alorica utilizes their New York teams to provide consultative sales support as well as technical troubleshooting for major U.S. retailers. They are also known for their training programs and career advancement support for employees. Alorica’s New York hubs play a significant role within their portfolio helping address the needs of U.S.-based customers.

 

This covers some of the leading BPO companies with sizable operations located throughout New York City. The large talent pool and concentration of major global brands has made New York a premier location for outsourcing support. These firms collectively employ tens of thousands who help support industries from retail to finance to telecom. As businesses continue offshoring non-core functions, New York’s BPO industry is well positioned for ongoing growth and job creation.